Virtual Ticket & Event Help
You must create an account to purchase virtual tickets & merchandise for this event.
If you purchased the The After Slurp Pachyderm Package with Les Claypool, questions will be collected during the main event in the chat section by Looped. On-screen participants for the post event Q&A have been pre-selected. Should you have additional questions about your experience, please contact: email@example.com
Issue with your merchandise order? Please contact firstname.lastname@example.org with your:
order number (when available)
your first and last name
address (including zip code)
For virtual ticket & event questions, please review the below FAQ
Support is available via the chat button in the bottom right corner or by emailing email@example.com
1. WHAT IS THIS?
'Alive at Pachyderm Station', is an exclusive event featuring PRIMUS.
2. WHEN IS THIS?
The main event will premiere on Friday, December 11 at 6PM PT / 9PM ET HERE.
The show will be available for all ticket purchasers for 72 hours after initial broadcast on the same page you view the exclusive event (until Dec 14 at 11:59PM ET)
3. HOW CAN I WATCH THE MAIN EVENT?
Log in to to the stream page using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Casting/Airplay will be available once the show is live.
4. CAN I BUY TICKETS FOR SOMEONE ELSE?
If you have purchased more than one ticket, please click the chat button in the bottom right corner or email firstname.lastname@example.org with the following info:
- Your Email & Order #
- The email address to provide access for.
5. WHAT PAYMENT METHODS CAN I USE TO PURCHASE TICKETS?
Visa, Mastercard, AMEX, PayPal
6. I CAN'T MAKE THE EVENT, CAN I STILL WATCH THE SHOW?
Yes, the stream will be available for all ticket purchasers after the initial broadcast until 11:59 ET on December 14th. Just log in to the stream page using the email and password created when purchasing tickets.
7. WILL THE LIMITED EDITION MERCH BE AVAILABLE AFTER THE SHOW?
The limited-edition show merch will be available for the 72-hour period after the show assuming it is not limited edition. Fulfillment will begin in January.
Reduced ticket pricing is available during the first week of on-sales.
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
8. PROBLEMS WITH THE QUALITY OF LIVE STREAM
Automatic resolution is 1080p, however the user will be automatically (or manually) upgraded or downgraded depending on the strength of their internet connection (ranging from 360p to 1080p). If you are continuing to experience issues, please contact the live help desk here on this page during the show. Should the event endure a mass technical issue, we will address this during the stream.
HERE ARE SOME THINGS YOU CAN DO FOR A BETTER VIDEO EXPERIENCE
- If you aren't already on one, join a stable Wi-Fi connection (rather than cellular data)
- Please try refreshing your browser If you aren't already using Safari, Firefox or Chrome - please try one of those 3
- Even if you have full bars to your router, that doesn't mean your router has a good connection to the internet. If you're wondering about your internet speed, please use Google's free internet speed test.
9. PROBLEMS WITH LOGGING IN
We encourage all users to test their log in ahead of the event to solve any issues ahead of time. Virtual ticket support is available: email@example.com
10. NO SOUND
If the event appears to be working but you have no sound:
- First confirm that the mute button is off in the bottom corner of the player. Please try refreshing your browser
- That not it? Here are some troubleshooting articles specific to your computer:
MacOs Audio Help
Windows 10 Audio Help
11. HOW DO I STREAM TO MY TV?
Apple users can cast via AirPlay on IOS & Mac and or chromecast via chrome desktop browser - Instructions
PC & Android via Chromecast with the Chrome browser - Instructions
12. PROBLEMS WITH MERCH ORDERS
Please contact firstname.lastname@example.org with your order reference number & email address
COULDN'T FIND WHAT YOU WERE LOOKING FOR?
For merchandise questions, please contact email@example.com with your full name, reference number & email address.
For virtual ticket & event questions contact customer service by clicking the chat button in the bottom right corner or email: firstname.lastname@example.org
Note: Chat Support is available two hours before, during, and directly after the show